Rey Belen
Newsletter · No. 01 · August 2026
The Gap
A client asked me to fix their engagement problem. Before agreeing, I wanted to know whether they actually had one.
The posts were pulling thousands of likes. The team was pleased. Revenue hadn’t moved in three quarters.
The engagement was real. The audience was wrong — and that is not an engagement problem. It is the wrong attention, winning.
This is the shape most misdiagnoses take. The metric that looks healthiest is usually the one measuring what you are already good at. Nobody audits a number that is going up.
Where I’d Start
Pick one number tied to a real decision — did a right-fit person take the next step — and let the pretty chart fall. It gets worse before it gets honest, which is the hard part to explain to a room that likes the current chart.
If you are carrying a metric you would defend but could not tie to a decision, that is the one I would look at first.
What is the number your team would be most reluctant to stop reporting?
From the Road

Kapurpurawan · May 2013
— Rey
Reply to this letter if you want to. It comes straight to me — not to a list, not to an assistant.